I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I need to change package as costs are too high with reduced income and also no sport.
I can’t find anything to show me available options/ packages unless I want to upgrade..disappointing in current circumstances that virgin are only making it simple for you to route towards them making more money!!
I am sorry to hear you are having problems making changes to your package. Unfortunately we are unable to action package changes from here but if you contact our text team they will be more than happy to assist further.
You can reach them by sending a text message to 07533051809. It's not an instant response, but somebody will get back to you asap.
It sounds like you have been transferred to the team. This isn't an instant messaging service, we are currently dealing with multiple customers as quickly as we can in the order received but our team will reply as soon as possible.