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steersy2day
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Message 1 of 20
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Package change

I phoned and cancelled Sky sports on 17th March 2020 and received a confirmation email.

This month’s bill has not changed and still shows Sky sports.

phoning is a waste of two hours so can this be resolved here ?

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jbrennand
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Message 2 of 20
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Helpful Answer

Re: Package change

Not a real solution but this link has worked for me to stop the payments. Might provide a stop gap in the present situation.

https://www.virginmedia.com/help/thinking-of-leaving/talk-to-us?tag=exp098-20

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Nammanc
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Message 3 of 20
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Re: Package change

I need to change package as costs are too high with reduced income and also no sport.

I can’t find anything to show me available options/ packages unless I want to upgrade..disappointing in current circumstances that virgin are only making it simple for you to route towards them making more money!!

Natalie_L
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Message 4 of 20
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Re: Package change

Hi Nammanc, 

 

Thank you for getting in touch.

 

I am sorry to hear you are having problems making changes to your package. Unfortunately we are unable to action package changes from here but if you contact our text team they will be more than happy to assist further. 

 

You can reach them by sending a text message to 07533051809. It's not an instant response, but somebody will get back to you asap.

 

Thank you

 

 

 

Nat
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Nammanc
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Message 5 of 20
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Re: Package change

Thank you Nat....much appreciated. Stay safe

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Natalie_L
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Message 6 of 20
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Re: Package change

Thank you Nammanc, take care 🙂 

Nat
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steersy2day
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Message 7 of 20
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Re: Package change

Hello Natalie.

i received an email saying you had answered my question regarding package changes however the link takes me to someone else’s answer.

i have now been notified of another full price bill.

is there anything you can do or should I phone yet again 

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Nammanc
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Message 8 of 20
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Re: Package change

Hi Natalie,

Apologies but the text message option did not work... I was told they would redirect me then had no further replies.

 

Any other suggestions please?

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Natalie_L
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Message 9 of 20
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Re: Package change

Hi Nammanc, 

 

It sounds like you have been transferred to the team. This isn't an instant messaging service, we are currently dealing with multiple customers as quickly as we can in the order received but our team will reply as soon as possible. 

 

Thank you 

 

 

Nat
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Natalie_L
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Message 10 of 20
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Re: Package change

Hi steersy2day

 

Thanks for posting, 

 

I would recommend sending a message to the text service so that our team can take a look at this for you. 

 

Thanks 

 

 

Nat
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