I would like to add a tv package to my broadband.
Online upgrade option - not working
VM chat - not working
Cannot get through via telephone - constantly on hold
Can anyone help please.
Go to Answer
You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
Found this answer helpful? Share it!