Menu
Reply
Tavistock
  • 3
  • 0
  • 0
Joining in
266 Views
Message 1 of 5
Flag for a moderator

Overpriced contract

I was recently told that to reduce my tv Broadband and landline package to the basic one would still cost £68 a month even though I am a long standing customer of more than 20 years all the way back to the days of Telewest. We also have two mobile phones on virgin contracts. I was shocked to find that retentions wouldn’t budge on this minimum monthly price despite my loyalty. Even losing the tv service only brings it down to £63. This is absolutely scandalous especially given the fact that my broadband speed is nowhere that of the advertised speed. Other providers in the area are much cheaper. Why can’t retentions show some flexibility for loyal customers like me?

0 Kudos
Anonymous
Not applicable
259 Views
Message 2 of 5
Flag for a moderator

Re: Overpriced contract

long-standing means nothing.
you are not loyal if you want a discount.
What do you count as the "basic package"

the basic TV, Phone and internet is £62/month
0 Kudos
Tavistock
  • 3
  • 0
  • 0
Joining in
251 Views
Message 3 of 5
Flag for a moderator

Re: Overpriced contract

So it’s bye bye Virgin and hello BT . I will buy a new TV with the money I save each month 😃😄

0 Kudos
Anonymous
Not applicable
247 Views
Message 4 of 5
Flag for a moderator

Re: Overpriced contract

don't forget to give 30 days notice
0 Kudos
Tavistock
  • 3
  • 0
  • 0
Joining in
244 Views
Message 5 of 5
Flag for a moderator

Re: Overpriced contract

I won’t. Thankfully I am not on a long contract any more. I have been mugged off for long enough 

0 Kudos