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Order new TV Box

We had a direct lightening strike and now the TV box is not working properly. I've tried re-booting, changing HDMI cable, checking connections and i have distorted picture, and sometimes no picture at all and no sound, yet tests say it is all working fine! How do i go about ordering a replacement TV box? Virgin website is VERY confusing and sending you round in circles. Also, takes over an hour to answer if you dare to try to speak to a human being - i just want to order a replacement....Please help.

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Very Insightful Person
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Re: Order new TV Box

The HDMI socket is a weak point so may have blown. Certainly will mean a box replacement. I would also check the TV end to make sure that socket still works.

Tests will not show up faults on the output side of the box.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

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