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Slicer
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Oops! Something went wrong.

Sorry, we’re unable to change your package online.

Is the message I get when I click on My upgrades and offers. Does everyone get this or am I doing something wrong?

TIA

 

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newapollo
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Re: Oops! Something went wrong.

It often happens.

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Slicer
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Re: Oops! Something went wrong.

Cheers, looks like the dreaded 150 call then. 🙂
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