Menu
Reply
Holah
  • 2
  • 0
  • 0
Joining in
113 Views
Message 1 of 2
Flag for a moderator

Ongoing issues

Can anyone from VM help. Having ongoing issues with our Tv and broadband service. TV signal has been intermittent even after an engineer visit already back in May. Now we are getting error code W02 on the majority of channels. Engineer attended on Saturday, here for an hour and a half and unable to fix it. Has said that VM will be aware its not resolved, but no communication from anyone. Called up this evening, spending an hour on hold, only to be cut off. Now the call centre seems to be closed. No idea when I can expect it to be fixed, and unable to contact anyone at VM. 

Paying a lot for a less than desirable service, with currently no TV. Please help.

0 Kudos
John_GS
  • 8.76K
  • 477
  • 775
Forum Team
Forum Team
56 Views
Message 2 of 2
Flag for a moderator

Re: Ongoing issues

Hi Holah

 

Thanks for posting. My apologies for the delayed reply and the service issues you're experiencing. 

 

I've checked the system today and can see you've spoke to the team since posting and we've got an engineer visit for you. 

 

Please let us know how the visit goes

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos