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On demand

Hi, had the top virgin package installed today but I can get onto on demand or catch up any ideas?? Just says on demand temporarily unavailable (v273) please try again in a few minutes. 

Thanks 

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Re: On demand

Firstly do you have a TiVo or a V6? Probably a V6 but best to be sure now.... If you're not sure, check here 

Is your live TV working ok?

And assuming you have a V6... how is it connected to your homehub? OnDemand is carried over the internet which comes via your homehub..

Check Home > Help & Settings > Settings > Network, what does it report in the top-right?

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