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Shannonwilsonx
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On demand / sky movies

Whenever I go onto sky movies and pick a movie the screen just goes blank. Same with things on demand the screen just goes blank. No error code.

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japitts
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Re: On demand / sky movies

Are you using a TiVo or a V6? If you're not sure, check here 

Are you watching on a 4K UHD TV?

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Shannonwilsonx
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Re: On demand / sky movies

The v6 box and yes new Samsung tv bought a few months ago 

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japitts
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Re: On demand / sky movies

In that case, disregard the lack of an error code and follow the advice on https://www.virginmedia.com/help/virgin-tv-error-codes/603 

If that fails to resolve, please post the exact model of your TV. This sounds like an HDCP issue to me.

Also test whether you can watch (non-BBC) CatchUp programmes?

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