We have the movie package, we can view movies on the channels and via mobile devices. But when we try to view a movie via the on demand service it asks us to upgrade to watch. We’ve watched movies before this way but now we can’t. Any ideas why this has changed?
Have you had a replacement box or anything since you last used this?
You can try following Home > Help & Settings > Help > TV Care > I'm missing some channels. This should refresh your EPG and may just kick something into life. If not, it's the usual reboot and then call in...
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Welcome to our Community and thanks so much for your first post - sorry that you're having some issues watching some OnDemand films at the moment. I've not been able to locate your account from your forum information - are you still having this issue?
Is it the Sky Movies you're having issues with? Can you advise how you're trying to access the OnDemand films?
You advise you can watch via the channels live and on mobile devices - is this via the TVGo app? Are you watching them live via the app or via the OnDemand section?
Hi, still having the issue, it's all movies via the on demand.
Example: We watched Raiders of the Lost Ark a few weeks ago via on demand. If we select this now it asks us to upgrade our tv service to do so.
We can still watch movies via selecting a channel (Sky and others)
Just checked and we can watch any movie via Virgin TV Go.
Looks like its the tv box that may be the issue
To be honest I've been really disappointed since Virgin sold me the maximum TV package. Turns out I cant watch any of the sport on HD and the picture in SD is dreadful, almost impossible to follow the action or read scores/players number etc. Takes forever to power up and the channel guide always starts at the beginning so hard to work out what's on next without scrolling through 500 channels first.