On demand connection constantly breaks. Have been on hold to virgin for an hour when they cut me off! Have rang constantly for last few months but keep getting fobbed off with reboots that don’t work and being told network connections in my area are being resolved. Clearly not working. Can someone in Virgin get back to me?
Your box is faulty, or there's an area fault. I would suspect the box, but all the same.
Call V/M and report your fault, but it may help to make a specific mention of the flashing green light on the front to prod the faults agent in the right direction.
Your other option, and it relies on you having had your current package for a while and also taking VM Broadband... take a look over current packages as to whether there might be a more cost-effective bundle for you, and try to negotiate a box-swap to the V6 into the bargain.
The newer box is much quicker in general operation and also has 6 recording tuners rather than the TiVo's 3. But it does need a separate connection to the internet via your VM homehub.
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Welcome back to our Community - sorry that you had some issues with your OnDemand and your TV connection. I have located your account via your forum information and I can see that you have since been in touch and we have arranged a new box to be sent.
Please do let us know how things go and if you need any further help once it's all installed and active.