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On demand issue

Hi

When trying to watch TLC on demand I get a message stating I must subscribe/upgrade to watch however I have the channel. No issues watching it live. 
Has anyone got any ideas of how to resolve this? Don’t want to call customer services unnecessarily during this time. 

Iv done the whole restarting thing too. 

thanks 🙂

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Re: On demand issue

Hi Dot,

I'm not sure if TLC is still avaialable to everyone. can you still get the channel?

TLC was one fo the channels given free to customers until 2nd May. I'm not sure if that package of free views has been extended.

https://www.virginmedia.com/corporate/media-centre/press-releases/virgin-media-gives-tv-customers-18...

Dave

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Re: On demand issue

Hi I have the Maxit package it is on there, so it may have been put on other packages as a bit of a tempter, so I quess you will need to upgrade to include it.Regards Micky
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