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Kieran92
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On demand and catch up not working

When i try to go onto on demand or catch up tv nothing loads or appears and i get no error code. 

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japitts
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Message 2 of 6
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Re: On demand and catch up not working

Do you have a TiVo or a V6? If you're not sure, check here 

Are you watching on a 4K UHD TV?

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Kieran92
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Message 3 of 6
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Re: On demand and catch up not working

I have got a V6, im a new customer and put it in the other day.

Im not watching on 4k

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japitts
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Message 4 of 6
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Re: On demand and catch up not working

Ok, in which case the first thing is to check your box's internet connection, this is how OnDemand is streamed.

Follow Home > Help & Settings > Settings > Network, and look in the top-right, the connection status is reported here. What is shown?

Is your live TV working ok?

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Kieran92
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Message 5 of 6
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Re: On demand and catch up not working

Ive checked the network and the staus and both are working fine or show they are. 

My live TV is working and all channels.

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japitts
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Message 6 of 6
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Re: On demand and catch up not working

In which case, it's a simple thing, but since you've not said... have you restarted the box?

Are you able to use, say, iPlayer or YouTube streaming apps?

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