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Emmac15
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On demamd movies

Hi i upgraded  to sky cinema movies a few hours ago, the live channels are working fine but when I try to play a movie on demand its asking me to subscribe. I've tried switching the box on and off and resetting it but its still saying subscribe when I try to chose one. Any help appreciated thank you 

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japitts
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Re: On demamd movies

Try following Home > Help & Settings > Help > TV Care > I'm missing some channels

This should send a "hit" to refesh your TV Guide. Can sometimes resolve this.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul_DN
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Re: On demamd movies

Hi Emma,

 

Thank you for reaching out to us in our community, I am sorry you were struggling 5to watch Sky movies via the on demand, I have had a look your end and cannot see any issues at all, did trying the connect to virgin media network correct this for you?

 

If not I will be more than happy to help further.

 

 

Regards

 

Paul.

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Emmac15
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Re: On demamd movies

Its all working great now. I think I had the wrong lead in. Thanks so much for your reply 😊 

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