Menu
Reply
GaryAyre
  • 2
  • 0
  • 0
Joining in
198 Views
Message 1 of 4
Flag for a moderator

On Demand & Catch up not working & all checks complete

My on demand & catch up isn't working. I've checked the cables, I've turned the box off for 20 seconds & over night but it still doesn't work. The picture just freezes after a few seconds or minutes. Then it says contact Virgin etc & there's no error code.

0 Kudos
japitts
  • 12.04K
  • 1.67K
  • 2.58K
Very Insightful Person
Very Insightful Person
187 Views
Message 2 of 4
Flag for a moderator

Re: On Demand & Catch up not working & all checks complete

Do you have a TiVo or a V6? If you're not sure, check here 

Are you watching on a 4K UHD TV?

If you have a TiVo, do you have any flashing green lights on the front-left of your box?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
GaryAyre
  • 2
  • 0
  • 0
Joining in
173 Views
Message 3 of 4
Flag for a moderator

Re: On Demand & Catch up not working & all checks complete

Hi

Its a V6 box & the TV is 4k / UHD but I only watch the odd sport in 4k / UHD.

Theres nothing flashing. When the on demand fails, it shows 'temporarily unavailable'.

0 Kudos
japitts
  • 12.04K
  • 1.67K
  • 2.58K
Very Insightful Person
Very Insightful Person
166 Views
Message 4 of 4
Flag for a moderator

Re: On Demand & Catch up not working & all checks complete

By means of elimination, disregard the lack of an error message and try following the instructions on https://www.virginmedia.com/help/virgin-tv-error-codes/604 

If that doesn't resolve, then post back with your TV make & model.

On the basis that ITV, C4 & C5 OnDemand are also failing, can you also check under Home > Help & Settings > Settings > Network, that your box reports a connection present in the top-right?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos