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On Demand Subtitles

Can somebody from VM please tell me when subtitles will be made available for the On Demand content?

My wife and I both struggle with our hearing and at the moment the On Demand section is inaccessible to us both.

Thank you.

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Re: On Demand Subtitles

Good Morning CJ1878,

 

Thanks for your post on our Community Forums

 

When it comes to extra viewing features, such as subtitles and audio description, the decision to roll this out on various platforms is down to the broadcaster of the content.

 

If you're having issues with a particular broadcaster, application or show, it may be worth contacting them directly to see if they are willing to roll this out to Virgin Media customers, or they may be able to advise of where these features are available within their application

 

Kindest regards,

 

David_Bn

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Re: On Demand Subtitles

Hi David 

Thank you for replying. It just seems very odd that VM have subtitles for Sky Movies shown on the TV Guide, but, not for the same content for On Demand.

With respect, I don’t think it should be up to me to contact Sky. VM should be doing this on behalf of the many customers who rely on subtitles to make a programme accessible.

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