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On Demand Movie Requiring Logon

Website instructions [https://www.virginmedia.com/help/virgin-tv-sky-cinema-on-demand-on] for on-demand movies indicate Pin required, and that is what I have done before. But it is requesting me to login. Is this right? Has it changed? Or is this my issue? 

When I put in my virgin media email address and password it tells me this is wrong ... though I can log into my account through the website with the same credentials.

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