I recently got an odd error code for an on-demand feature on my Virgin TV - this does not happen for any other services. Does anyone know what the code: AP6/102/NAV84181 means - and how can I remedy this situation. I decided to try the community chat as you provide a better problem-solving service than the telephone assistance and I can avoid an hour of waiting time.
Thanks for your post and I'm terribly sorry for the time it's taken to answer this post.
I've been able to look at the service issues in the local area and have been advised that we're currently experiencing a period of high utilisation, as cited below
Once this has cleared, we will be able to run through diagnostics to see if we can have this resolved for you
Sorry for any inconvenience this may cause you
Description:High D/S utilisation enfi-cmts-21-cable-mac131 - Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are worki
Date Open:19 MAR 2020 18:54
Estimated end date:01 SEP 2020 12:00
Customer statement:We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.
Sir. While my internet function has been terrible for five months - which now seems fixed - that is not an issue. This on-demand feature has had the same error messge for maybe a year. It is not a program I regularly activate, but when I do it is usually after midnight when customer services are unavailable. There is no problem until I try to access this content four months later etc... I have used this item intermittently for eight years or so without issue. All other on-demand services are unaffected. Most peculiar. And not an urgent problem. Thank you for your time.
Your advice is welcome and helpful, although not affective in this instance.
I have been trying to find why error code: AP6/102/NAV84181 appears when I try to access pay-per-day adult channels on my on-demand service.
I have tried three different Virgin contact areas and still get the same standard replies. If the problem was a simple streaming fault it would have been righted by now, and I would not be writing these messages.
I do not require an engineer visit for a problem which affects me three times a year.