Virgin Media Community

[MandyB0339]

Hi,

Our TV has recently started flickering when watching TV via the Tivo box. The screen goes black for a split second regularly. I've checked the connections , including the Coaxial and the HDMI ports. I've also replaced the HDMI cable. It doesn't do this when using other media sources. Also there no issues with my Broadband and no known issues in the area.  Would it be possible to get a replacement? 

Thanks

[Hollie_B]

Hi there @MandyB0339 

Thanks for your post. Really sorry for the delay in response and to hear that you've been having these issues with your TV box. 

I've been able to locate your account and take a look in to the issues with your box. I can see that there are some issues with the box at the moment and have booked a tech visit for you. You can head here to view the time and date and rearrange if it's not suitable. 

Let me know if you need any further help 🙂 

Thanks,