Hi there @MandyB0339
Thanks for your post. Really sorry for the delay in response and to hear that you've been having these issues with your TV box.
I've been able to locate your account and take a look in to the issues with your box. I can see that there are some issues with the box at the moment and have booked a tech visit for you. You can head here to view the time and date and rearrange if it's not suitable.
Let me know if you need any further help 🙂
Thanks,