Virgin Media Community

[RAQUEL6]

Keep getting txts about returning old kit, this went to our local recycling centre ages ago , not sure what you were you supposed to do with the old kit ... So sent it to there 

Cheers

[japitts]

See https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment 

If you've sent kit to be recycled that VM were expecting back, you're liable for non-returned equipment charges.

[RAQUEL6]

Oh what a suprise......😁 

How much will they charge ?

Mind you i never received a return box or instructions to send back 

Cheers

[japitts]

My understanding is that when you request disconection, you should normally be advised on what equipment is required back. If necessary, you can request returns packs here 

You've not said what equipment you've recycled, but samples of the charges are at the bottom of this page.

[RAQUEL6]

Couple of old Tivo boxes,  anyway been recycled now, think they are sending an engineer to pick up old stuff, if you could reply to the txt it would save them a journey

cheers

[RAQUEL6]

The Engineer has just called round , i told him i have already taken the old kit to the recycling centre as i had no return box or instructions about what to do with the kit... he was fine about it and said it happens a lot and not to worry 😁

funny they can turn up straight away to pick up old kit but when you need a repair...... anyway he was good so no problem

cheers