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Not received free gift ๐Ÿ˜ž

Signed up to the ultimate bundle - selected the TV as free gift. I received an email saying the gift would be delivered soon but have since heard nothing. The email came through on the 15th july. How much longer? Thanks 

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Re: Not received free gift ๐Ÿ˜ž

Sorry to hear that you haven't yet received your gift yet.

 

When did your install take place Alexreece? 

 

After your Virgin Media services have been installed or activated, Exertis will arrange delivery of your gift via the courier UK Mail within 28 days.

 

Regards

Steven_L

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Re: Not received free gift ๐Ÿ˜ž

Hi,

 

Install was the 20th June 

 

I called delivery company today and seems there was an issue their end. Will give it a week or so and if nothing comes back will contact again. 

 

Thanks 

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Re: Not received free gift ๐Ÿ˜ž

My install date was 29th of June and have not received the free gift TV  my account number [REMOVED]

im stilll waiting  the tv  7 more days its 14 days after 28 

 

my email [REMOVED] whats my deleviery company  

my name [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Not received free gift ๐Ÿ˜ž

i joined virgin in may and was meant to receive a free gift of wines but i have received anything and despite contacting you still nothing please can you advise.

thank you sandra 

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Re: Not received free gift ๐Ÿ˜ž

i got got my message july the 24th  did you get your tv ? i stll dont have mine 

Hello,

Great news! Weโ€™re just about to deliver your free gift. Itโ€™ll be delivered by our partner, . 

If you gave us your mobile number, weโ€™ll text you on the morning with a delivery slot. If we don't have your number, no problem, we'll make the delivery anyway.

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Re: Not received free gift ๐Ÿ˜ž

Received a few days ago via DHL not the delivery company that was on the email. 

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Re: Not received free gift ๐Ÿ˜ž

Received by DHL  thanks ๐Ÿ™‚ today

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