I have only one set top box working and that is intermittent, trying to communicate this loss of service with virgin is impossible. Your service response is text message or bot surveys, just not good enough
I cannot access tv period, I have rebooted I have shut down I have changed batteries in my remote I have even ordered a new remote as that was the only solution available to me reporting the issue on line.
your helpline rings once then terminates you don’t even get the indignity of waiting in a queue for hours how thoughtful.
I did get a letter from virgin today however, thinking it was maybe an apology for the service failure but alas no.
it was merely a notification that because of the outstanding value for money I was experiencing ( no tv channels) you would be increasing my monthly bill by £5.
Well thank god for Netflix I say, i am missing nothing so I will be paying for nothing.