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Panter1980
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No tv picture but menus still work

While watching a recorded programme last night the picture completely froze, we could go to menus and navigate around but no picture from any channel or playback from the virgin box. Tried calling helpdesk but continually get hung up on after 40 minutes.

What am I supposed to do to get this sorted?

Steve

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japitts
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Re: No tv picture but menus still work

Are you able to reboot your TV box?

Home > Help & Settings > Clear or Reset TiVo box is the easiest way.

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Panter1980
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Re: No tv picture but menus still work

The option is there but will this wipe everything from the hard drive? 

Steve

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japitts
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Re: No tv picture but menus still work

No, rebooting your TV box is the equivalent of restarting your laptop or PC.

The only action that should wipe your TiVo's hard drive is either the HDD failing, or a reformat action.

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