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No tv 11 hours

Error message at 6am 7403 so paid bill at 7am it is now 4.30pm and still no service. I have been on hold for 2 hours 10 minutes, will defiantly not be renewing with virgin

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Very Insightful Person
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Re: No tv 11 hours

Depends how you paid the bill and how soon the funds cleared and registered in their/your accounts.
All you can do is call in to check.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: No tv 11 hours

I paid by debit card and they said at 10am the payment was showing an services would be bk on by 11am. But still nothing and on hold for 2 and half hours

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Re: No tv 11 hours

Hi Lsecrets 

 

Thanks for messaging us. 

 

Can you confirm if you are still having issues with this? 

 

Kind regards 

Chris. 

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Re: No tv 11 hours

Hi chris

 

no I fixed the problem myself by disconnecting to the network and reconnecting and then doing a refresh and reboot.

 

Thank you 

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