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Jennylramsay
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No sound on some channels

Hello, 

I don't have any sound on some of the channels. It's not a particular type of channel e.g. it's not all HD channels etc. It's been like this since I got installed, I have followed all the online help and nothing has worked. Can't get in contact with anyone to help. So any advice would be greatly appreciated.

Thanks,

Jenny

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campo7
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Re: No sound on some channels

Hi

There is an audio setting on the Virgin box. There are two options, something like Dolby to pcm. Change it to the one that’s not ticked. 


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Jennylramsay
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Re: No sound on some channels

Hello, 

I tried this and still no sound.

Thanks,

Jenny 

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mala8252
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Re: No sound on some channels

happens a lot on both my v6 boxes.i just go up or down a channel and that usually sorts it

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Jennylramsay
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Re: No sound on some channels

Unfortunately that hasn't solved it for me. 

 

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