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No sound on itv channel

Changing back from any channel I have no sound on itv channels I have to click back from previous channel until I get the sound back anybody had this problem

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Re: No sound on itv channel

Hi Sussexradio,

Thanks for using the forums to get this issue looked into with your sound on ITV channels, I understand how frustrating this must be for you and I am sorry. I am aware its been some time since you posted about this so if the issue has been resolved just let me know 🙂

If the issue is still persisting can you -

Tell me if it happens on live ITV or On demand?

What box do you have, V6 or TIVO? 

Can you do a reboot on the back of the box, not at the mains.

Let me know if that helps,

Thanks.

Megan_L

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Re: No sound on itv channel

V6 box tried reboot when I change from any channel I sometimes get no sound on any itv channel the only way to rectify it is to change back a forward between channels 

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Re: No sound on itv channel

Thanks for confirming that for us and sorry for the delay in response. 

 

Can we please confirm if you have been through the below steps? 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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