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LondonBird
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No signal

Hi can anyone help, we have no sound or picture on our tvs. Both of our Tivo boxes are like this. Service check says no issues? Have tried restarting, reconnecting, checked aerial cable etc. No joy. 

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LittleMick73
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Re: No signal

Hi first thing to do is check, top right corner of this page, check service status or ring 0800 561 0061 which will check down to post code level in case of an outage in your area. Regards Micky
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japitts
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Re: No signal

Not sure why you're checking your aerial cable, Virgin is a cable-based system and doesn't use "over the air" transmission, but all the same... I presume you've checked your TV has the correct input selected too? 😉 (It has been known)

What lights do you have on, the front of your TiVo's?

As per micky's comments, check for area faults on 0800 5610061 and if nothing's reported, best to assume Virgin don't know about your fault.

150 from a VM phone or 0345 4541111 from any other phone. Follow the options for "I have a fault with my TV service"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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