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bins
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No service or support

TV and internet stopped working earlier.  Via 4g, went my account and clicked 'service status' and went to an error page - a great help.

Can't contact anyone for support.

 

Also, there is a message on my account saying that my internet has been 'boosted to 200mbs', which is strange, because I thought that I was paying for this speed from when I signed up several years ago.

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newapollo
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Re: No service or support

Hi bins,

sorry to be the bearer of bad news, but there is  currently a national problem.

https://downdetector.co.uk/status/virgin-media/map/

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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