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NancyH
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No picture

Elderly neighbours still have problem, please someone help

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NancyH
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No picture

For elderly neighbours man has had stroke and because of corona virus i can't enter house. What they have said is no picture but have sound and cannot change channel. Told them to go through usual routine ie reboot etc still nothing.Have been trying since thursday to get virgin to do something to help but cannot get anywhere. I am sure it the box needs replaced

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japitts
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Re: No picture

It's possible that there could be an issue with the box's video output, or their TV's video input. Do you know how their box is connected to their TV?

I presume your attempts have been via the 150 route - without access to their account, this would be difficult and I'm not sure what the solution to that, is.

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NancyH
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Re: No picture

I had virgin tv ages ago so know routine they have checked all conection, was working perfect and all of sudden started to play up. Thanks anyway
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Christy_D
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Re: No picture

Hello there,

Have you tried changing the Source/Input on the television to make sure its on the STB.

Thank you

Christy


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