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No new channels after upgrade

Hello.

I upgraded my package to include Sky Sports on Monday 2 November. I still don't have the channels. Can anyone help please?

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Re: Upgrade channels not showing

I am also having this problem. Is anyone able to give me any help please?

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Re: No new channels after upgrade

HI @lilpars27  - I've merged your duplicate posts 🙂

To answer your query in 3 parts..

1: How did you do the upgrade? If it was done by phone, it should usually be immediate, online ones can take a few more days as they're processed manually

2: Are you checking Sky Sports SD channels in the 511-520 positions? Unless you pay the £7 HD supplement, you won't get the HD channels in 501-510

3: You can try following Home > Help & Settings > Help > TV Care > I'm missing some channels. This will refresh your channel list and make sure it's in line with your subscription.

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Re: No new channels after upgrade

Thank you kindly. The refreshing of my channel list worked 🙂

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