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No info on TV

I have been receiving texts and emails from Virgin asking me to send my kit back. I renewed my package in September and it now turns out that the WiFi extender that I received has been deactivayed and needs to be returned... Hence I have no information on my box and the downstairs WiFi sognal is next to useless. I was assured that everything would remain the same so why have I suddenly got messages to return this particular piece of kit? I've tried phoning May times but it is difficult to stay on the phone for 2 hours waiting for somebody to answer. Can someone please help as this is now getting silly. I am paying over £100 a month for this service and I really think I have the right to get my money's worth. 

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Message 2 of 2
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Re: No info on TV

Hi alangalaxy,


Thanks for posting and sorry for the late reply, 


I'm sorry there's been some confusion over your boosters, I've been able to locate your account using your forum details, and can see you've been able to contact us since your post and been able to get this sorted.


Let us know if you do still need help with anything.



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