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No Virgin TV!

Our 3 month old puppy has managed to chew straight through the virgin cable that runs from box on wall to the back of the virgin box, can get hold of anyone from Virgin to ee if this problem can be resolved HELP!

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Re: No Virgin TV!

Hi you can wait on here for a virgin person to respond, 4 or 5 days, or call in as a fault 150 free from a virgin or 0345 454 1111 from any other phone. Regards Micky
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Re: No Virgin TV!

Hello Gaynor1770,

Thanks for using the forums to get this issue looked into with your TV cable, I am sorry you've had trouble getting through to a team about this. I hope your new puppy is okay and they've not hurt their gums or anything? I know they're sometimes too curious for their own good lol

I've had a look at your services and can see your TV service is still unreachable, please let me know if you still need help sending out an engineer. Please be aware as this was an accident caused by a pet, there may be a call-out charge for the engineer, we can chat about this more in our PM.

Please let me know so I can help further.

Thanks, 

Megan_L

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