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gsidhu1
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No TV - code s102.

Hi, I've had no TV since 15th January

 

Reported this fault on 16th January 

 

VM can you contact me ASAP to get this resolved. I'm getting sick of calling and waiting, must have spent over 3 hours on the phone already. 

 

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japitts
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Re: No TV - code s102.

Sorry, but as per https://www.virginmedia.com/help/virgin-tv-error-codes/s102 this can only be resolved by calling in.

This is primarily a community forum and isn't a first-line faults reporting method - what were you advised by the agent you spoke to on the 16th?

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gsidhu1
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Re: No TV - code s102.

The fault was reported to vm 6 days ago.  

It was passed to the 2nd line team, what they have been doing since then I have no clue 

 

 

 

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japitts
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Re: No TV - code s102.

It's not at all uncommon for them to assume that your issues are resolved unless you chase them a few days later. Quite often they will text/call with an update or "checking in", but it's not guaranteed.

I'd call back in.

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