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busahale
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Message 1 of 18
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No Sky Sports

I added sky sports last Sunday - 4 days ago - when I go to  Channel 501 etc it is greyed out

alan

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BenMcr
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Message 2 of 18
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Re: No Sky Sports

Sky Sports comes in two parts. SD and HD. The first channels for Sky Sports are the HD ones.

Unless you added Sky Sports HD along with the main subscription, your Sky Sports are on 511 and up.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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busahale
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Message 3 of 18
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Re: No Sky Sports

Thanks but they are not there either...it works on my phone !

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newapollo
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Message 4 of 18
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Re: No Sky Sports

Hi busahale,

have you tried rebooting your equipment to see if the channels appear.

Also try using your remote control go to   Help & Settings > Help > Virgin T>  then go up to the top of the screen and click on TV Care and press OK >  Missing Channels.? > Refresh my channels list

The set top box should then search for all missing channels, this can take around 15 minutes to complete. 

Dave

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busahale
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Message 5 of 18
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Re: No Sky Sports

Thanks - did that - get error TC5/null.....

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newapollo
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Message 6 of 18
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Helpful Answer

Re: No Sky Sports

Hi again busahale,

It's possible that the box isn't conected to the internet.

What does it say if you press Home > Help & Settings > Settings >Network

If it says it's not connected then from that screen you can press Connect to the Virgin Media Service now

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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busahale
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Message 7 of 18
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Re: No Sky Sports

Hi yes you were right it was not connected.  I have now connected and refreshed channel list but sports still not there. I am jinxed

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japitts
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Message 8 of 18
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Re: No Sky Sports

You might have multiple issues here. Now that you're connected, retry the channel refresh. Home > Help & Settings > Help > TV Care > I'm missing some channels.

Also make a note of BenMcr's advice in the thread above and check you're looking at the SD channels if appropriate.

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busahale
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Message 9 of 18
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Re: No Sky Sports

Hi still the same - cannot do a channel search due to no connection - even though i just did the connect to virgin earlier

Tried to ring 150 but it gives me a link on my phone which brings me back here!!

Help

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busahale
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Message 10 of 18
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Human

Hello, can someone preferably related to Virgin please answer a simple question - Is it possible to speak to a human - Yes or NO

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