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Glenda1937
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New virgin box

Hi 

My tv is constantly glitching, I have reset my box, and it is still doing it. How do I go about getting a new box? 

kind Regards. 
Emma. 

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Anonymous
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Re: New virgin box

how do you know its the box and not a signal problem
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japitts
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Re: New virgin box

Hi Glenda,

Can you advise what you mean by glitching? And what you're doing with the box when this glitching happens? Is this on live TV? Or, say, watching recorded programmes or OnDemand?

If you can explain what's happening and when, we may be able to help or offer suggestions.

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Glenda1937
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Re: New virgin box

The picture becomes distorted, it happens when watching anything as well as normal channels on virgin. 
not doing anything with the box, just sat watching. 
I have tried resetting the box, however it is still doing the same. I have also reset my internet and it’s still the same. 

kind Regards. 

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japitts
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Re: New virgin box

Does this distortion happen if you're watching...

1: Recorded programmes?

2: Live TV?

3: CatchUp or OnDemand programmes?

Each of these 3 would generally suggest different problems so it'd be useful to narrow down if possible.

If it's affecting all 3, it would tend to suggest a problem with your TV input or HDMI cable.

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