Menu
Reply
Vickyrehal
  • 3
  • 0
  • 0
Joining in
370 Views
Message 1 of 6
Flag for a moderator

New customer - NO TV CHANNELS not found

Hi all, 

Im a new customer and my Virgin tv/broadband has just been set up and we were just waiting for our new tv to be delivered. Now we have it i cant seem to load any programmes - has anyone elae had this on set up? 

0 Kudos
japitts
  • 14.42K
  • 1.92K
  • 3.29K
Very Insightful Person
Very Insightful Person
355 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: New customer - NO TV CHANNELS not found

Is your new TiVo/V6 box powered up, and your HDMI lead plugged into your TV?

If you select channel 102 (to pick one entirely random terrestrial example), what happens?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Vickyrehal
  • 3
  • 0
  • 0
Joining in
349 Views
Message 3 of 6
Flag for a moderator

Re: New customer - NO TV CHANNELS not found

It asks if I'd like to auto tune to find channels so i go through the steps and it says no channels can be found

0 Kudos
japitts
  • 14.42K
  • 1.92K
  • 3.29K
Very Insightful Person
Very Insightful Person
344 Views
Message 4 of 6
Flag for a moderator

Re: New customer - NO TV CHANNELS not found

Do you have a TiVo or a V6? If you're not sure, check here 

Is your white co-ax cable connected & finger-tight?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Vickyrehal
  • 3
  • 0
  • 0
Joining in
329 Views
Message 5 of 6
Flag for a moderator

Re: New customer - NO TV CHANNELS not found

Just checked its a V6 and yes wires all in

Thanks in advance 

 

0 Kudos
tvadikt
  • 41
  • 6
  • 9
Dialled in
326 Views
Message 6 of 6
Flag for a moderator

Re: New customer - NO TV CHANNELS not found

Hi

It sounds like your new TV is trying to tune itself in to the free to air channels via your ariel (which it will do for the initial setup)

Have you selected the correct hdmi input for your virgin box on your tv via the tv remote?

0 Kudos