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Rickimadden
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New controller

Can I get a free controller as mine isn't working fully. I've been a customer for 3 years so I think its a bit unfair that a i have to pay for a new one ? 

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Graham_A
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Re: New controller

@Rickimadden If you tell us what type of Virgin TV box you have we can move this request to the correct forum.

I should, however, add that remote controls cannot be order via the community forum.  You will need to ring customer services to order one.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

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Graham

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Kev_B
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Re: New controller

Hi @Rickimadden 

I echo what Graham says about the relevent TV box. You can also order a remote online if you have a Virgin TV V6 or TiVo box: https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote

Please note if it's a 360 box you will need to call us on 150 free from a VM line, or 0345 454 1111.

Kev

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