The v6 box is in eco mode, do you need me to switch that setting off so that you can run diagnostics?
I unplugged the HDMI cable and waited a moment before plugging back in, and since my previous post we have not had issues with the audio/video. I suspect, as it has done already, that that issue will return. I do no wish to have to unplug the box periodically for it to work correctly.
Cheers for popping back with that information - unfortunately we have been unable to connect to your box from here; it looks like it may be switched off or in standby mode.
I can pop you a Private Message to go through security with you and then we can go through further diagnostics - please do look out for the purple envelope and pop me a reply when you can.
It also may be beneficial to call us for a more immediate response as the Faults team can go through the checks with you in real time and ensure that the box is switched on at the time of the checks we do. You can contact them on 150/03454541111. If you do call us - please ensure your box in switched on and not in rest mode or standby.