Network problems with TV connecting to the internet
I can’t connect to the internet on the TV. The WiFi is connected but no internet. All our other devices work eg phones but not TV. We can’t get Amazon prime or i players . But weirdly Netflix works fine .
I have tried all connection settings via virgin help . We have rebooted the hub 3 instructions.
Also we have a distorted picture with slow and juddery. We reboot it and it will work fine for 2-3 days then the fault will return.
I had the engineer out a month ago and he swapped out the Hub box as he checked and said it was faulty .I called him out as we kept getting WiFi drop outs . The tv was fine then. Whilst the drop outs have been resolved we now have the problem with the TV distorted picture. When I do the checks it says virgin needs to send a signal and reboot. This has not resolved it after numerous attempts .
Re: Network problems with TV connecting to the internet
You say that the engineer swapped out the hub box.
The new hub will have a different SSID and password. Are you still trying to connect to the old hub SSID?
You don't say which TV box you have, but you are say you can't connect to Amazon Prime, so that would suggest it's a V6 as Prime isn't available on the old TIVO boxes.
Using your remote go to Home > Help & Settings > Settings > Network > Connect to the Virgin Media TV service now, and click on Change Network Settings > Connect to WiFi
Press the WPS button on your Hub until the light flashes, then press OK on your remote to continue. Your box will attempt to connect automatically.
If the connection fails, select try again to return to the Connect to WiFi screen and follow the connect instructions below.
From the Connect to WiFi screen select Search for WiFi networks with your remote and press OK. A list of local networks will be displayed. Look for your network name and press OK and then your password from the base of your hub Once connected you will see Connection Successful screen – press OK to continue
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