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JJam
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Network cable unplugged

Impossible to get through on telephone so trying here!! 
c130 message on screen and also network cable unplugged? 
no on demand, catch up and all recorded link series have disappeared.  WiFi also not working. 

help please 

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LittleMick73
Wise owl
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Re: Network cable unplugged

Hi have you checked the local area to see if there is a problem click on the top right corner of this page.Regards Micky
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jbrennand
Alessandro Volta
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Re: Network cable unplugged

Have you checked for “known network faults”?
Is it a V6 or Tivo?
What Hub model is it?
Are ethernet cable connected devices (PC/Laptop) able to get online?

Switch the TV box and Hub off and unplug for 5 minutes - then restart the Hub and leave it for 5 minutes then restart the TV box. - see if that sorts it - meanwhile...

As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info.
If nothing shows on there you will have to call it in and see what they say when they test your connection and if possible, get a fault reference number.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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