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Netflix subscription fraud

I have had an email saying I have requested to pay for my Netflix subscription via my virgin media account.  I don’t have a Netflix account so I can’t login and cancel it.  This has happened for the last 3 months each month I have to go through the pain of explaining that I don’t have a Netflix account and it is fraud.  Eventually after speaking to several departments it gets cancelled.  Due to the current situation I can’t get through on the phone. I have sent a text to the text service and am now on my third department and still not got through to the right people. Anyone else have this issue? I have spoken to Netflix who agree that I don’t have a Netflix account so can’t cancel it with them. So frustrating!! 

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