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hunchkipper
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Netflix skipping subtitles

Whenever I watch a subtitled show on Netflix it regularly skips subtitling all the dialogue that's being spoken. I have to rewind for 10sec, and then the corresponding dialogue will appear. Really frustrating. I have the old Tivo box. Not sure if relevant but Netflix also takes forever to start up.    

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BumbleVMTech
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Message 2 of 17
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Re: Netflix skipping subtitles

Hi, can you give me an asset Title this occurs on and I will look into this.  How often on average does it occur?

 

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Rich


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hunchkipper
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Message 3 of 17
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Re: Netflix skipping subtitles

Hi Rich

Most recently it's been during all episodes of both Fauda and Money Heist. It occurs every few lines of dialogue, so multiple times per episode. I've restarted Tivo box a couple of times, but hasn't changed anything. Thanks.

 

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BumbleVMTech
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Message 4 of 17
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Re: Netflix skipping subtitles

By the sounds of it its a software issue rather than your equipment. I will try those programs later and will send a report in to get fixed on next software update

 

Regards

Rich


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hunchkipper
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Message 5 of 17
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Re: Netflix skipping subtitles

Ok, thanks. Would that be the same reason why netflix takes so long to start up on my box?

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BumbleVMTech
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Message 6 of 17
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Re: Netflix skipping subtitles

It shouldn't be related to loading times.  Which Box do you have, is it a TiVo or the smaller V6?

Regards

Rich


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hunchkipper
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Message 7 of 17
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Re: Netflix skipping subtitles

It’s the TiVo. Had it since 2011. 

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BumbleVMTech
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Message 8 of 17
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Re: Netflix skipping subtitles

OK, im not In tomorrow but have passed to a colleague who will be able to help you out further tomorrow.

 

Regards

Rich


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HarryVMTech
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Message 9 of 17
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Re: Netflix skipping subtitles

Morning,

Have just sent you a PM

Thanks
Harry
VM Field Tech

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LollyLollypop
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Message 10 of 17
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Re: Netflix skipping subtitles

Hi, I'm also having this same issue on the TV (also with a TiVo I believe). I'm having the issue with Money Heist too, but don't have the issue if I'm watching Netflix on my laptop for example.

Would you mind publishing a solution to this?

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