Virgin Media Community

[Lozmitch]

Hello, 

I'm Robert McHenry and support worker to Lawrence through St. Anne's community Service, (manager Kenny Egbebi).

The Netflix account that was set up yesterday by myself isn't required for  4 screen in HD it's only the basic package that's required.

But when setting it up for him I entered the incorrect email address so we can't retrieve the password to the account through Netflix.

The email address to use for the account is this email address  [REMOVED]

Then we will receive the passcode email and he can access his Netflix account,

Many thanks 

Robert McHenry on behalf of L. Mitchelson 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[BenMcr · Accepted solution]

Virgin Media don't have any access to Netflix's account systems.

Any direct queries on a Netflix login or other access queries (including what version of the subscription there is) has to go via Netflix themselves

https://help.netflix.com/en/

[Lozmitch]

Thanks for the info will look into that 

[Lozmitch]

Cheers mate thanks for pointing in the right direction all sorted now