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Netflix issues

Netflix is saying device not connected to internet and error code NW-2-5 any advice for this please 

This is a constant issue between both of my virgin boxes. 

I've tried connecting from the netflix channel and still have the same problem.

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Re: Netflix issues

A warm welcome to our Community Forum nlc91 and sorry to hear about your Netflix issues.

 

May I ask what TV box you have and how is it connected to the internet? Is it via a wired ethernet cable from the Hub to the TV Box or by wireless connection? Also, do you see the error once you've signed into your Netflix account or does it pop up as soon as you open the App/channel?

 

Thanks,

 

Lisa

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Re: Netflix issues

If you're not sure which box you have, you can check here 

The two models do connect to the internet differently.

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Re: Netflix issues

Hi Lisa, its the v6 box, and it is a wireless connection.

It happens when you try to go onto the app/channel.

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Re: Netflix issues

It's worth checking that the box has a stable internet connection.

Follow Home > Help & Settings > Settings > Network, and check in the top-right.

And try watching any (non-BBC) catchup programme - so anything from ITV, C4 or C5. VOD also uses your internet connection. BBC uses an app, but is also online.

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Re: Netflix issues

Everything else works fine with no problems.

Internet works with everything else and is stable. Just have problems with netflix. Brings up the nw25 code. I have tried everything as advised. 

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Re: Netflix issues

Hi nic91, 

 

Thank you for getting back in touch and apologies for any delays. 

 

The error is related to the connection being received by the set top box. Is the equipment in a suitable location to connect to he Hub directly to run a test?

 

 

Nat
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