Virgin Media Community

[Michellebooth76]

Hi, 

I have a massive problem with Netflix freezing pretty much every 10 minutes.

It's very frustrating and any movie I start to watch ends up being turned off or taking an hour extra. 

It also happens on BBC I player too. 

Can someone help?

Thanks 

[japitts · Accepted solution]

Sound like your box's internet connection is dropping/

Do you have a TiVo or a V6? Check here if you're not sure

[Michellebooth76]

Hi japitts, thankyou for your response. 

What action do I need to take if that's the case? Just checked and its a Tivo box. 

Thanks so much

[japitts]

Check the front-left of your box, there's a series of green lights. Second from left is your "online" light which indicates your box's internet connection.

Solidly on is good, flashing is bad. If that's happening, I'd suggest calling Virgin on 150 to report the fault.

If you have Virgin broadband and also use the streaming apps on your box a lot, I'd recommend taking a look at the newer V6 box which handles them all a lot better.

[Michellebooth76]

Hi japitts

The green button is indeed flashing so I will follow your advice. Thanks again for all your help! I'll get onto Virgin Media and get it sorted asap. 

Thanks again!