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Netflix doesnt work

I have tried using netflix through my virgin TiVo box but it doesnt seem to work.

It takes a long time to load up, and when it eventually starts playing a film it stops after c.5mins .

Is this a problem with h TiVo box?

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Re: Netflix doesnt work

Are you using a TiVo or a V6? Check here if you're not sure.

If TiVo - do you have any flashing lights on the front-left?

If V6 - how is it connected to your homehub for the internet?

Regardless of which box - can you watch other OnDemand services ok?

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Re: Netflix doesnt work

Hi - it is a Tivo box

When it freezes there is on solid green light on the left and a flashing green light next to it

I tried iplayer after Netflix froze and that wouldn't open up either

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Re: Netflix doesnt work

The flashing green light means your TiVo's inbuilt internet connection is offline, and so any functions that use the internet (On Demand included) won't work.

That's a fault. I'd recommend calling VM and making specific reference to "my online light is flashing" - it'll need either an engineer visit or box replacement.

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