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iadom
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Netflix being charged twice?

I had a Netflix subscription a year or so ago which I cancelled for a while. It was definitely cancelled because I kept getting emails asking me to go back.

A few months ago I renewed my Netflix subscription via the link in my Netflix App.

My bank current account shows a payment to Netflix of £11.37.

I have just had email notification of my VM bill and as it appeared to be rather excessive I decided to check it out.

It appears that VM are also charging me £11.99 for Netflix.

How can I resolve this?

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Lisa_CC
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Re: Netflix being charged twice?

Hello iadom,

 

Have you or someone in your house opened the Netflix App on your TV box to watch something? If so it will trigger the payment. To stop the payment, please log into your Netflix account via a browser to cancel the subscription as we cannot do this here.

 

Thanks,

 

Lisa

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iadom
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Re: Netflix being charged twice?

Hi Lisa,

Thanks for your reply,

What you suggest is the likely cause, I have already been able to get Netflix to cancel the DD from my current account. Will try and cancel the VM payment as you suggest as we don't use Netflix enough to justify the cost .

How are you supposed to access Netflix on your STB without this happening?

Jim.

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Lisa_CC
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Re: Netflix being charged twice?

Hey iadom,

 

If you access Netflix on your TV Box and enter your details in there, it will trigger it. 

 

Regards,

 

Lisa

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