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Netflix arghh

I have a random persons Netflix linked to my TiVo box which I am being charged for. Netflix say they can’t do anything as it’s not my acc & virgin say anything to do with Netflix I have to call them. 
can anyone help? 

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Re: Netflix arghh

Hi if you can open up Netflix go to settings while connected to the internet, there is a call button whereby you can speak to someone, also there is a cancelling option.Regards Micky
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