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Netflix and Amazon Prime problem for weeks now (not an internet problem)

We've been having the same issues for a couple of weeks now too - both Netflix and Amazon Prime through the TV are intermittently playing up. I can usually start a programme and then only a few minutes in it all crashes saying there is 'something wrong' or 'a problem trying to show the title'. Sometimes the apps don't want to load or take a long time.

This issue is only when we try to watch on our TV, there is no issue on ipads or anything. Restarting the apps don't always work. It is not a problem with the internet connection as that has all been tested and all other devices still work fine. 

This is getting really frustrating now to not be able to watch properly on our TV. And the fact it is happening on both Netflix and Amazon Prime, and only on our TV not on other devices means it's a Virgin Media issue (and as I can tell from the other posts about this, it is a common issue). 

How can I get in touch with someone to fix the problem?

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Re: Netflix and Amazon Prime problem for weeks now (not an internet problem)

What makes you think it's not your TV at fault? 

I work for Virgin Media and my posts are my own opinions
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Re: Netflix and Amazon Prime problem for weeks now (not an internet problem)

How's tv connected to bb?  

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Re: Netflix and Amazon Prime problem for weeks now (not an internet problem)

My guess is it wasn’t the TV as many others seem to also have posted about this issue. Just don’t know the solution yet. 

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Re: Netflix and Amazon Prime problem for weeks now (not an internet problem)

It’s connected via wifi

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Re: Netflix and Amazon Prime problem for weeks now (not an internet problem)

If you can get some homeplug or home plugs with WiFi. £25\£45 at argos. Had same issue as you and the home plugs worked perfect mate 

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Re: Netflix and Amazon Prime problem for weeks now (not an internet problem)

Hi it is an internet problem as you have stated you are using Wifi which is fine for running other devices like tablets and smartphones, but when you are trying to stream tv programmes its a different matter you need a strong stable connection, use an ethernet cable or power adapters, also I'm assuming you have a V6 box. Regards Micky
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