I recently got a new replacement broadband router, however since then I've not been able to play shows on Netflix, Prime or iplayer. The Internet is connected, and tests on the connection via the netflix app prove that. I'm also able to view all the info on each app.
I've lost the ability to watch shows through my TV apps too, but again the TV is clearly connected to the Internet.
I've had no other issues with the new router. I can still watch shows on my phone, ipad, laptop etc using the same connection.
Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.
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