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Need an engineer urgent

Very vulnerable uncle requires engineer to urgently visit and fix TV. Remote fixes are not working. In tier 3 lockdown. He can't remember password so can't get help over phone. Very distressed.  Someone help please? 

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Re: Need an engineer urgent

Hi Sandiehewitt,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue your uncles has had getting an engineer booked in. 

 

What I will do is private message you so we can get this sorted.

 

^Martin

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urgent engineer needed - vulnerable uncle

Hi My elderly and vulnerable uncle has had 3 engineers visit and each one say they have fixed the problem but the same thing happens each time. he has left messages for someone to call him, but no-one has, he is getting extremely upset and anxious about this. can someone get in touch asap, please?

thanks

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Re: urgent engineer needed - vulnerable uncle

Hi @Sandiehewitt 

I've combined your posts with your previous ones to keep them in the same place.

Is your uncle's problem the same as before, as you've not said what his issue currently is?

If you could confirm either way, then VM staff may be able to get to this post sooner than they would otherwise do.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: urgent engineer needed - vulnerable uncle

I will pop you over a private message right away. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: urgent engineer needed - vulnerable uncle

Not a problem I have added that as note on the account 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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